Our Professional Service Division is geared towards helping Small Businesses and Middle Market Companies manage their IT projects (Infrastucture, Application or System), using our network of pre-credentialed service providers, while leveraging our deep IT experience.
In addition to using our services to manage your projects on a T&M basis, there are four key Professional Service offerings that are focussed around specific needs of small to middle market companies. These are illustrated in the diagram below (we call it the PS Offering Quad)-
Guaranteed Sourcing
- With pre-built templates for most IT services our unique Source OnDemand™ technology reduces time to outsource by 80%
- Our outsourcing consultants can quickly build a blended global delivery model reducing costs by up to 50%
- We guarantee our solution - our project managers can help you deliver the IT solution you need
- Our proprietary workflow portal gives you complete visibility to the project at no additional cost
Business Intelligence
Using our pre-built technology, we can rapidly build a BI capability usually within a week
Delivered solution includes:
- Data extraction from your legacy systems
- Data integration with our analysis engine
- Data Simulation
- Custom analysis models
- Dashboards and real-time reports
SaaS Customization
- We supplement your professional services team to customize your product to meet client expectations
- We are specialists in SaaS customizations and understand the nature of small quick turn-around projects
- We invest our time and resources to truly understand your product, your customers and the customization process
- We place extraordinary emphasis on quality assurance to ensure client satisfaction
Infrastructure Management
We will audit your IT infrastructure including the server farms, network, e-mail, helpdesk- We quickly identify gaps and propose a scalable architecture that has higher performance but at a much lower cost
- We implement the new architecture using our pre-certified network and migrate the old systems to the hosted environment
- We monitor the systems providing you real-time status using our web portal